Call Centre Agent at Tsebo 2022: Available Opportunity for Grade 12 / Matric Qualifications Holders
ABOUT
About Us: Tsebo Facilities Solution is looking for a Call Centre Agent (BMS) who will be responsible Accountability of monitoring the BMS system, receive the calls made and log the calls required accurately and professionally. To allocate the calls to the correct area and ensure that the call is actioned, closed and followed up if required. To maintain communication with the person logging the call to ensure they are satisfied with the action given on their call.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Reference Number: TSE220919-18
Job Title: Call Centre Agent (BMS)
Business Unit / Division: Tsebo Facilities Solutions
Job Type Classification: Permanent
Location - Town / City: Cape Town
Location - Province: Western Cape
Location - Country: South Africa
Duties & Responsibilities
- Log Calls
- Log calls accurately on the system.
- Log caller details, location (Building) details and fault details.
- Categorise calls, prioritise and assign calls.
- Note all relevant details and comments.
- Close calls when required.
Perform Daily
- Check for alarm indications. Investigate and implement rectification plans as necessary.
- Monitor critical features and ensure process and equipment are operating according to set parameters
Caller Response and Follow-Up
- Respond to callers within the defined response time.
- Provide feedback on job progress.
- Obtain caller satisfaction comments at job close.
Service Provider Follow-Up
- Follow-up call progress with internal and external service providers.
- Report on poor performance and escalate calls which have exceeded their time allocation.
Caller Interaction
- Handle all calls in a polite and friendly manner.
- Handle difficult callers with respect and diplomacy.
- Escalate difficult callers to the Call Centre Supervisor when necessary.
Reports
- Generate reports as requested by the Supervisor.
Feedback
- Provide feedback and critical observation to the Building Manager on daily issues and performance.
Customer Satisfaction
- Ensure a high level of customer service is provided and maintained.
- ISO 9001; 14001 & 18001 – Quality, Environmental and Health & Safety Standards
- Adhere to the Tsebo’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position.
Ad-Hoc
- Perform any reasonable action in line with your role, but not listed in the responsibilities above, as requested by management.
Skills and Competencies
- Basic knowledge of the client and the building(s) where the function operates.
- Familiarity with building layouts and infrastructures
- Hospitality and customer centric focus
- Good knowledge of electrical fixtures, fittings, repairs and maintenance thereof
- Understand and follow oral and written instructions
- Ability to plan, organise and control own work effort
- Excellent Telephone etiquette and interpersonal skills.
- Good communication skills.
- Must be punctual and reliable
- Must be approachable
- Must be self-motivated and team oriented
- Must be friendly, polite and helpful when dealing with customers
- Must be able to work under pressure
CLOSING DATE
Applications for (Call Centre Agent at Tsebo 2022: Available Opportunity for Grade 12 / Matric Qualifications Holders) must be submitted before the closing date on 2022/09/26
Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.
REGISTRATION INSTRUCTIONS
How To Apply: ( Click Here to Apply )
It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.
Call Centre Agent at Tsebo 2022: Available Opportunity for Grade 12 / Matric Qualifications Holders reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.
It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.
Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.
ELIGIBILITY CRITERIA
Requirements
Qualifications
- Grade 12 / Matric
- Call Centre qualification required
- A Secretarial or Office Administration certificate/diploma would be an added advantage
- 1-2 years’ experience in similar environment
- Computer literate on MS Office packages – (MS Word, Excel, PowerPoint and Access)
- BMS system knowledge and experience
You are welcome to submit possible applications. Remember, you really must first apply the requirements (Call Centre Agent at Tsebo 2022: Available Opportunity for Grade 12 / Matric Qualifications Holders). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided above if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.