Nedbank Jobs Vacancy as Service Centre Agent 2024: Available Opportunities for Matric / Grade 12 / National Senior Qualifications Holders
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Nedbank Jobs Vacancy as Service Centre Agent 2024: Available Opportunities for Matric / Grade 12 / National Senior Qualifications Holders
Service Centre Agent
Details
Location: Johannesburg, ZA
Job Famil
SALES AND SERVICES
Career Stream
CALL CENTRE (Service)
Leadership Pipeline
Manage Self: Technical
Job Purpose
To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Understand the nature of the client's query by reiterating the key points raised by the client.
- Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
- Escalate all unresolved queries to management by logging the case on the system.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
Note:
Please really application attention to the completeness of the application that will be sent to the selection committee is complete according to the requirements that have been set, in order to allow candidates to get the opportunity with what was expected.
REGISTRATION INSTRUCTIONS
Apply Online Nedbank Jobs Vacancy as Service Centre Agent 2024
It is recommended for those of you who want to register to really application attention to the requirements that have been determined, in order to get a better chance.
Nedbank Jobs Vacancy as Service Centre Agent 2024 reserves the right to offer or refuse employment to anyone at any time in its sole and absolute discretion. The decision of the committee is final and all parties involved in the recruitment process.
It is possible to guarantee that your application is protected as possible to register. However, this does not guarantee immediate success and is only designed to provide you with a stable position during the recruitment process.
Remember, incomplete applications will not be accepted by the selection committee. Candidates who submit their applications after the stated deadline will not be considered. All submissions submitted after the deadline, regardless of their substance, will be discarded without further consideration.
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Requirements
- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification
- Certificate: Call Centre
- Preferred Certifications
- Minimum Experience Level
Technical / Professional Knowledge:
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Banking knowledge
- Banking procedures
- Cluster Specific Operational Knowledge
- Business principles
- Business terms and definitions
- Communication
- Quality Orientation
- Governance, Risk and Controls
- Behavioural Competencies
- Building Customer Loyalty
- Technical/Professional Knowledge and Skills
- Managing Work
- Adaptability
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You are welcome to submit possible applications. Remember, you really must first apply the requirements (Nedbank Jobs Vacancy as Service Centre Agent 2024). This variable will determine whether you are a viable candidate or not. Please see the qualification conditions provided above if you wish to double-check your credentials. it will be great if you complete everything in the following list if you want to stand a chance of passing your selection.